The COVID-19 Pandemic – Insurer Insights Into Challenges, Implications, and Lessons Learned

This report examines insurer responses to the COVID-19 pandemic. Researchers conducted structured discussions with 25 different insurers across the country to assess the effect the pandemic has had on their companies as well as actions they have taken to aid in the pandemic response.

From a coverage perspective it appears that many employers have kept workers enrolled in benefits longer than anticipated and so insurers have not seen large decreases in employer-sponsored insurance coverage. Though insurers have only begun to identify “lessons learned” from the early phases of the pandemic, this experience has better prepared them to some extent for what is to come.