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State Policy and IT System Strategies to Prepare for PHE Unwinding: Updating Medicaid Enrollee Address Information and Responding to Returned Mail

This brief examines the information technology (IT) system, policy, and operational strategies states can consider to update key Medicaid enrollee contact information to ensure eligible enrollees are able to keep or transition to new affordable health coverage at the end of the public health emergency (PHE). At the end of the PHE, eligible Medicaid/CHIP enrollees will face unprecedented challenges in maintaining coverage. States will likely need to plan for and implement strategies, such as updating consumer contact information, to retain the coverage gains of the last two years.



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