Increasing Consumer Engagement in Medicaid: Learnings from States

This brief summarizes key learnings from conversations with 50 leaders of state Medicaid programs across 14 states about implementing strategies to improve consumer engagement in policy and program planning.

As Medicaid increases in scale and complexity, greater consumer input in program design and implementation can help to guide innovative program design, improve service delivery, and identify kinks in the system that might not be readily apparent to Medicaid officials.