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Ensuring Medicaid MCO Enrollees Receive Necessary Care During COVID-19

This commentary recommends specific steps for state Medicaid programs to ensure state residents receive needed services during the COVID-19 pandemic, with a specific focus on Medicaid managed care organization (MCO) enrollees.

The recommendations focus on measuring the effect of COVID-19 on MCO enrollees, assessing what steps MCOs have already taken, and implementing performance requirements for MCO member outreach and engagement.