Assessing the Impact of Complex Care Models: Opportunities to Fill in the Gaps

This brief describes a process used to identify a set of patient- and staff-reported measures for the Advancing Integrated Models initiative, eight pilot sites implementing approaches that seek to improve integrated, person-centered care models for adults and children with complex health and social needs. These measures, detailed in the brief, can supplement traditional utilization, outcomes, and cost measures and support complex care programs interested in expanding their capacity to evaluate care delivery innovations.